RIU Hotels and Resorts, Other at Hotel Riu Palace Santa Maria, responded to this review. We are very sorry to hear that your experience did not meet your expectations. On our website, and anywhere you can book our hotel we do indicate that in order to meet each countrys hygiene requirements, there may be some changes to each hotels services or facilities and amenities that differ from what is described. This is the version of our website addressed to speakers of English in United Kingdom. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Restaurant-only one in use. We arrived at the hotel late Monday afternoon, Tuesday and Wednesday relaxed by the pool but Wednesday night my husband started to be ill and Thursday morning I started to be ill. Got so bad we went to reception for help and was sent to the nurse at the hotel who sent us to the clinic by taxi. Beware: all a la carte restaurants are closed due to COVID. The All Inclusive 24h Hotel Riu Palace Santa Maria will open its doors in February 2021 and is situated on an idyllic white sand beach on the island of Sal. Room was very clean and new ones. SwimUp rooms very nice and big enough. We were a bit sceptical as some reviews had mentioned food poisoning and upset stomachs but we read that the hotel had taken it seriously and sorted it- sadly not! Also I have to admit that food is not really that tasty, there is lack of choice for people that are, Dear agnieszkapG4438WU, Thank you for your review following your recent stay with us. Tripadvisor gives a Travellers Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor. We travelled with a toddler and found it very child friendly. While we can imagine you may be hesitant to come back, we would certainly like the opportunity to regain your trust. Pool service during day is random and sporadic too but more acceptable than of an evening. 5 outdoor pools, 1 indoor pool, 1children's pool and the Splash Water World water park. There was a distinct shortage of waiters, none at all in the sun bathing areas. The bar service is excellent too but the wine and drinks seemed watered down and taste cheap. The All Inclusive 24h Hotel Riu Palace Santa Maria will open its doors in February 2021 and is situated on an idyllic white sand beach on the island of Sal. We are very sorry if you got another impression. Hotel Riu Palace Santa Maria, Santa Maria: Veja 1.316 avaliaes, 2.198 fotos e timas promoes para Hotel Riu Palace Santa Maria, classificado como n 3 de 28 hotis em Santa Maria e com pontuao 4,5 de 5 no Tripadvisor. Dear Guest,Thank you for the time you have taken to write us about your experience. We assure you that these are not the standards that are reflective of the hotel and the service we aspire to provide at Riu. more. Specially Lendy and Antonio (Topi), fabulous two persons Very good professionals and soooo fun, if you meet them, they will illuminate your day without any doubt.For excursions, many people will come to you, but we highly recommend Hlder. Hotel guests not using tongs on certain items kids unsupervised putting their dirty little mitts on everything. Prenota Hotel Riu Palace Santa Maria, Santa Maria su Tripadvisor: consulta le recensioni di 1.308 viaggiatori che sono stati al Hotel Riu Palace Santa Maria (n.3 su 28 hotel a Santa Maria) e guarda 2.186 foto delle stanze! The All Inclusive 24h Hotel Riu Palace Santa Maria will open its doors in February 2021 and is situated on an idyllic white sand beach on the island of Sal. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. On the flip side Hotel guests not using tongs on certain items kids unsupervised putting their dirty little mitts on everything. The only thing I would recommend for the hotel is to discourage guests from re filling used water bottles at the bars as this could pass on viruses between the guests . We are sorry to hear that you felt ill during your holidays. More. !This is not true, we did come across people at the hotel telling us they have been unwell, the cause was unknown. Hotel Riu Palace Santa Maria, Santa Maria: Bekijk 1.308 beoordelingen, 2.186 foto's en aanbiedingen voor Hotel Riu Palace Santa Maria, gewaardeerd als nr.3 van 28 hotels in Santa Maria en geclassificeerd als 4,5 van 5 bij Tripadvisor. The food at the main buffet restaurant was good, but we would have appreciated more Vegan food (especially non dairy milk choices at breakfast). Rooms were really nice and well serviced.Previous reviews really did seem concerning hygiene issues etc. Next door at the Rui hotel just outside on the beach you can watch Turtles hatching, this is amazing and starts at 4:30 daily.Also the TUI catamaran trip (adults only) this was a great afternoon, where you can also experience flying fish, as well as a lot of singing and dancing. You also can experience the island, whilst traveling to the harbour.For the party people. Wait staff constantly using anti bac using cutlery to lay napkins etc. Hotel Riu Palace Santa Maria, Santa Maria: See 1,316 traveller reviews, 2,198 user photos and best deals for Hotel Riu Palace Santa Maria, ranked #3 of 28 Santa Maria hotels, rated 4.5 of 5 at Tripadvisor. There are more places to choose from in the, Cabocan Lote E 2, Santa Maria, Ilha do Sal 4111 Cape Verde. The hotel has 1001 comfortably furnished rooms with free Wi-Fi and offers many amenities. This is the version of our website addressed to speakers of English in Malaysia. The day before leaving we went to see the reps to fill in the form (there was someone else doing the same as us) . We look forward to hosting you again very soon to match, or better, exceed your expectations in the style that distinguishes us at RIU. Fantastic, beautiful hotel. Self serve tongs and the plates they sit on constantly being changed out and staff cooking the food all wearing masks and disposable surgical type gloves. For gastronomy lovers, live cooking stations at our main buffet as well as Italian, Fusion, Japanese and Steakhouse specialty restaurants; 6 bars. Bei Tripadvisor auf Platz 3 von 28 Hotels in Santa Maria mit 4.5/5 von Reisenden bewertet. This is the largest RIU hotel that we have stayed in. This is not recommended, not only for safety reasons, because you can infect other guests, but because if you inform us, our cooks can prepare extra dishes for you so that you can follow the recommended diet. Water Park was good fun with 4 or 5 slides to choose from.Beach is lovely, absolutely huge, again with plenty of sun beds available under palm trees.Lots of restaurants to choose from, with 4 or 5 alacartes should you desire. Hotel Riu Palace Santa Maria: Volvemos seguro - 1.311 opiniones y 2.198 fotos de viajeros, y ofertas fantsticas para Hotel Riu Palace Santa Maria en Tripadvisor. We are very sorry if you got another impression. Relax in our Wellness Center and on our sunterrace, or get in shape in the gym. Reception did phone the room several days later but we were still being ill. We were given a list of foods to eat and avoid from the clinic. Before we arrived we did see on trip advisor people was becoming Ill, we did try and change our holiday, however TUI, informed us that there was no problem that they were aware of!!! The choice & quality of the food was excellent. Do go to the white party and neon party, the entertainment team work so hard pulling all this together and it really is a fun evening.Overall we have loved our stay here, and we certainly have not been disappointed. Bei Tripadvisor auf Platz 3 von 28 Hotels in Santa Maria mit 4,5/5 von Reisenden bewertet. Our room was beautiful, we asked for a quiet room and got one. The whole hotel was well maintained. Overall a good vacation with some minor problems. We are leaving today after a fantastic 1 weeks holiday of 4 (adults ). more. more. Beach is wide, ocean is beautiful, warm enough to swim in April-May but you probably wont go more than once a day. Pool-like everywhere. Own or manage this property? Tripadvisor : Hotel Riu Palace Santa Maria, Santa Maria: 1,316 , #3 28 Santa Maria 4.5 5 Tripadvisor. On behalf of our entire team, please allow us to express our sincerest apologies. Our 19th stay with Riu on Cabo Verde, Once in Boavista and 18 in Sal, we are so satisfied and we will for sure come back as soon as possible. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Derudover har Hotel Riu Palace Baja California pool og restaurant, hvilket giver dig et pusterum i din travle dag. Food is delicious and plenty of bars to enjoy drinks and entertainment. Providing a clean and comfortable stay is one of our absolute main priority, therefore it is very nice to hear that you appreciated your rooms cleanliness. Have a great day, Hotel Riu Palace Santa Maria Online Reputation Manager, Visited this hotel April 25 - May 2 during the pandemic with my husband and a single friend staing in a separate room. Whilst waiting for ice cream my partner saw a feral child, sneeze into the ice cream fridge, wipe his face and then grab the scoop. The beach is massive and the sea is a little far away but no more than a cpl min walk. Own or manage this property? This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Obviously, not the fault of the hotel, but something to bear in mind. Highly recommend this hotel. Respectfully,Hotel Riu Palace Santa MariaOnline Reputation Manager. Receptionist advise to buy beverages outside and store in the fridge :-/ The beach is of course nice, but compared ro the previous RIU Palace, not comparable as way to windy and very unconveniant. Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. The service is excellent and the waiters are very friendly. !The hotel staff literally couldnt do any more than what theyre doing. Please see our partners for more details. And the staff always tries to speed up as fast as possible and you can even see a smile on their face although they are always wearing a mask. RIU Palace is the most elegant category in the RIU hotel chain, with hotels that meet the highest standards in terms of luxury, excellence and sophistication, creating a unique experience. Weather, hotel , transport to hotel etc all absolutely spot on not done any trips but if thats your thing then reach out on fb to the very many guides or easily find one when here on the beach or through your rep. Advertised as 5*, Im afraid thats a joke. On the flip side Our king bed was two pushed together but it was absolutely fine. Overall great stay. ** one thing I would say is that the rooms could do with two pillows per person as they are quite thin. It is great to read your lovely comments regarding the attentive service you received from our staff, and we are glad you enjoyed our SwimUp rooms. We hope you allow us the chance to share a more positive experience with you soon. Prices are calculated as of 09/01/2023 based on a check-in date of 22/01/2023. BORK. However they have either REALLY picked up hygiene or the hygiene problem actually lies with the people visiting the hotel. The hotel has 1001 comfortably furnished rooms with free Wi-Fi and offers many amenities. We regret that we were not able to provide you with walled bottleholders and minibar in your room due to the currently implemented safety measures. Visit shark island, its a short trip and some people do get taxis, we booked it through TUI. The All Inclusive 24h Hotel Riu Palace Santa Maria will open its doors in February 2021 and is situated on an idyllic white sand beach on the island of Sal. Hotel is still half-empty so staff would give you nice room with a seaview (really appreciate that). Waves was so huge, No Kindze can go to the ocean, its to dengerous. The minibar in the room was a brilliant. And on my eyes there was accident with old lady. Taxes and fees that are shown are estimates only. It was 17% rooms in used. Previous reviews really did seem concerning hygiene issues etc. They didn't help we still had really bad diarrhea. We visited spa with my husband (Massage for two): very professional, recommended. We never found that to be the case at all. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Hotel is really nice. No cheap alcohol brands like in other all in hotels. On our website, and anywhere you can book our hotel we do indicate that in order to meet each countrys hygiene requirements, there may be some changes to each hotels services or facilities and amenities that differ from what is described. Certainly, in our bars we are still serving a huge variety of All Inclusive drinks. The hotel has 1001 comfortably furnished rooms with free Wi-Fi and offers many amenities. Ask Nick G about Hotel Riu Palace Santa Maria, Ask jennettetaylor about Hotel Riu Palace Santa Maria, Ask tallantz5 about Hotel Riu Palace Santa Maria, Ask VaniaRRodrigues about Hotel Riu Palace Santa Maria, Ask Adventure11030140913 about Hotel Riu Palace Santa Maria, Great hotel, great staff, lovely beach (shame about the mosquitos! Tripadvisor gives a Travellers Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. We then got chatting to other guests and sadly I was not alone and so many cases around the hotel. Also many many hotel guests walking in and out of public toilets barefoot.. then theyll be wandering into their own rooms later and so on wondering why theyve gotten ill. Blaming the hotel food service. Hotel Riu Palace Santa Maria: Erwartungen wurden bertroffen - Auf Tripadvisor finden Sie 1'291 Bewertungen von Reisenden, 2'171 authentische Reisefotos und Top Angebote fr Hotel Riu Palace Santa Maria. Water park is brill for kids. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. Please know, the service that you described is not typical for us. Self serve tongs and the plates they sit on constantly being changed out and staff cooking the food all wearing masks and disposable surgical type gloves. Yes, laundry service and a clothes dryer are offered to guests. Yawn. At RIU we apply strict cleaning and disinfection protocols, but the other 50% of measures come from the guests. Very difficult to book the specialist restaurants. Day and evening entertainment. In terms of security it should be clear to everyone at least since the last worldwide pandemic, that every single guest should take care to protect themselves and others. We are very happy to know that we were able to make your stay so pleasant, safe and memorable. If the system detects something that potentially contradicts our. Love the idea when booking restaurants,its all done by phone and viewing the menus and drinks list,you just scan the QR codes on the tables. The staff were really helpful and courteous. They are fighting all day. Tripadvisor performs checks on reviews. There was no support at all. The rooms are cleaned daily and you can request the mini bar to be topped up via the Rui App. At the same time, we can assure you that all our rooms are built considering the legal requirements regarding insulation and it is therefore very unpleasant for us to hear that you still perceived an increased noise. We hope you can understand that this area is out of our reach, however please rest assured that RIU Hotels & Resorts greatly cares about the safety and wellbeing of our guests. As busy as it was we never couldn't find a seat at meal times, evening/ bars. Hotel Riu Palace Santa Maria, Santa Maria: Se 1 311 recensioner, 2 198 bilder och bra erbjudanden p Hotel Riu Palace Santa Maria, rankat #3 av 28 hotell i Santa Maria och med betyget 4,5 av 5 p Tripadvisor. Thanks Riu and Sal. We will be returning guests. We always found a sunbed.there's thousands. Personally I believe its the latter!! Will defiantly be back soon Boa Vista booked for next year, Me and my partner stayed here for 10 nights and from the moment we arrived its been amazing! Food- very so so. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Tripadvisor performs checks on reviews. How lazy are these people?!? We never found that to be the case at all. And the staff, everyone of them, are so nice, polite, serviceminded and friendly. Claim your listing for free to respond to reviews, update your profile and much more. Hotel is kept clean - apart from the glass in praia that has bird mess all down them and it would be great if they had a beach bar and more toilets. See 1,316 traveler reviews, 2,198 candid photos, and great deals for Hotel Riu Palace Santa Maria, ranked #3 of 28 hotels in Santa Maria and rated 4.5 of 5 at Tripadvisor. Previous reviews really did seem concerning hygiene issues etc. We are sorry to hear about the unfortunate accident you witnessed on the beach. The bar service is excellent too but the wine and drinks seemed watered down and taste cheap. We are happy to learn you enjoyed the beverages and your rooms comfort, however it is truly concerning to find that you felt let down by some aspects of your stay and that your experience with us was not completely up to your satisfaction. Taxes and fees that are shown are estimates only. Room was very clean and new ones. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. There are more places to choose from in the, Cabocan Lote E 2, Santa Maria, Ilha do Sal 4111 Cape Verde, Lock in the lowest price from these sites. Tripadvisor performs checks on reviews. Beware: all a la carte restaurants are closed due to COVID. Food is fantastic, I can only compare with a few Carribean resorts: there is so much to choose from that you may not even try the entire variaty during your stay. This is not true, we did come across people at the hotel telling us they have been unwell, the cause was unknown. We went there for Christmas time 2022 and had a great holiday. Service is remarkable, best African expirience for me so far. Thank you , Dear Wendy, Thank you for taking the time to share your experience at our newly opened hotel through this review. The All Inclusive 24h Hotel Riu Palace Santa Maria will open its doors in February 2021 and is situated on an idyllic white sand beach on the island of Sal. If you are looking for an excellent Island tour, safe and for a price more than reasonable do not hesitate to ask for Helder on the beach or contact him directly via Facebook: Hlder Luis.You will not be disappointed. The hotel is well laid out and so many beds, parasols and pools . However, it should also be clear that there are viruses which, despite all safety measures, can also be transmitted via the air. I was put on a drip for over an hour. For the party people. This is the version of our website addressed to speakers of English in the United States. Now 189 on Tripadvisor: Hotel Riu Palace Santa Maria, Santa Maria. Room types may vary. The hotel has 1001 comfortably furnished rooms with free Wi-Fi and offers many amenities. Wait staff constantly using anti bac using cutlery to lay napkins etc. Food quality and variety wonderful and the entire staff so pleasant. Is parking available at Hotel Riu Palace Santa Maria? Hotel Riu Palace Santa Maria, Santa Maria: 1.312 , 2.198 Hotel Riu Palace Santa Maria, #3 28 Santa Maria 4,5 5 Tripadvisor. Our team checks each review posted on the site disputed by our community as not meeting our, Review collected in partnership with riu.com. Hotel Riu Palace Santa Maria, Santa Maria: Se 1.316 anmeldelser fra rejsende, 2.198 billeder og gode tilbud vedr. Ive just stayed 11 nights with my partner and my 2 year old. View Hotel 2,520 reviews 0.3 miles from Hotel Riu Palace Santa Maria Pool Beach All Inclusive Smartline Crioula Hotel View Hotel 2,281 reviews 0.5 miles from Hotel Riu Palace Santa Maria Free parking Pool All Inclusive 2022 Hotel Riu Funana View Hotel 2,718 reviews 0.5 miles from Hotel Riu Palace Santa Maria Visit hotel website All Inclusive 2022 What are some restaurants close to Hotel Riu Palace Santa Maria? 5 outdoor pools, 1 indoor pool, 1children's pool and the Splash Water World water park. It goes without saying that one can never exclude the possibility that people may have been infected while travelling, entering train stations, airports or using various means of transport.We have taken note and we will certainly take up your words with the relevant department in order to keep improving every day.We hope that you will give us the opportunity to welcome you back to one of our facilities in the near future so that we can provide you with a better experience.Yours cordially,Hotel Riu Palace Santa MaraOnline Reputation Manager. We felt very safe and well looked after and it felt so good to be part of a restart for tourism in Sal Island. Very nice, brand new hotel. a member of staff on the door of each main restaurant giving everyone a squirt of anti bac. View Hotel 3,560 reviews 1.6 km from Hotel Riu Palace Santa Maria Free parking Beach Top Rated Breakfast included 2022 Hotel Morabeza View Hotel 1,047 reviews 1.9 km from Hotel Riu Palace Santa Maria Free parking Pool Visit hotel website Breakfast included Ouril Hotel Pontao View Hotel 327 reviews 2.0 km from Hotel Riu Palace Santa Maria At the beginning of the holiday we thought we had new clean cups and glasses but no. Hotel Riu Palace Santa Maria 1,309 Reviews View Hotel Santa Maria, Ilha do Sal Melia Tortuga Beach Resort & Spa 4,067 Reviews View Hotel Santa Maria, Ilha do Sal Hotel Riu Funana 2,722 Reviews View Hotel Santa Maria, Ilha do Sal Hotel Morabeza 1,048 Reviews View Hotel Santa Maria, Ilha do Sal VOI Vila do Farol Resort 2,522 Reviews View Hotel RIU Palace is the most elegant category in the RIU hotel chain, with hotels that meet the highest standards in terms of luxury, excellence and sophistication, creating a unique experience. 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