Ive repeatedly asked if I can get a refund on my order and also the delivery cost so I can go into store and purchase the product for myself although I fear it wont be tights weather anymore before this issue is resolved. Never again. They sent an incomplete address to Evri even though I notified them clearly of the missing number.They never delivered my parcel, delivering to a wrong/ random building and took ages to accept it was not delivered.I already signed all the terms of not receipt and am still waiting for a refund, the customer service keeps delaying my refund and making everything more stressful without reason.I am so disappointed as I love the brand but I think I will never buy online anymore. I see from the other reviews that everyone else is having the same issue. More so, after this bad experience. Your experience can help others make better choices. By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue. I try and speak to different live chat agents/tried calling, no one will let me speak to a supervisor and they say they have "procedures" yet they can't tell me what my statuory rights are i.e. That was November 2022. Cookies Use. Hi, Laura,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. I bought two items in October exactly on 15/10/2022, the items were sent to a random address in a different city which I never have lived there. I called the store and they told me there was no manager at the store and the district manager is never at that location so they would take a message and call me back after three times of this, I finally got the district managers number. Over five weeks later and theres still no sign of my parcel. Hi, Jillian,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. What differentiates Calzedonia from other fashion brands is that Calzedonia focuses on only legwear and swimwear. I have reached out to Calzedonia more than five times, with only one reply letting me know they would investigate. I love their designs and I've been buying their swimsuits for several years, but this year I'm having a nightmare with my returns. Popular Calzedonia Coupons. Companies can ask for reviews via automatic invitations. Will not be wasting anymore money for the poor quality. You can be certain that youre talking to the right person at the right time. I will never order from here ever again. I sent pics to the customer service and they simply play dumb. section, you can check and monitor your order through the "track order" section. I havent received my order nor have they bothered to get back to my emails. The customer service didn't help one bit, and I ended up having to get a PayPal account, just to pay for my order.After the problem with the package I tried to use your contact form online which wasn't working, I've sent you 2 emails and now I'm in line in the online support, which have kicked me off 4 times now. If you have I ordered the same products again and later received two email confirmations and two payments had been deducted. Then I got an email to say they are investigating it. As you hear internet frauds, you may ask if is Calzedonia Trustworthy? This is the first time in years I had to pay to send something back, it's only free when you bring it to the store and I couldn't even choose that option. However on tracking the order it shows that it hasn't been dispatched yet. Wish Id of read the reviews sooner. !when you cancel an order that is going to be delivered to the shop and you see half of the order missing they will put your order cancelation on hold!???????? They suggested tips like using a PC to make an order (the thing that I did) or paying with Paypal instead of a credit card (why do they offer this payment method though?) Sadly the items I ordered weren't suitable so returned. They stole my money! 2023 Trustpilot, Inc. All rights reserved. How can a company like this stay in business?r, Hi, Nancy,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team, Information provided by various external sources. I bought 2 pairs of this leggings in 2018 and fell in love with them. Hi, Mika,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. Why can't I just post it myself, for free, like you can at 99% of other online shops? All orders placed after 12:00PM EST will In the meantime discover our social networks Then she asked if I had proof that I was actually charged and when I sent proof and asked for a refund I didnt get another call or text. period. Privacy Policy. 602031426) hadnt changed for two weeks when I tracked it via Evri (Calzedonia customer reference: 16067073). After receiving the refund I ordered the items again exactly on 25/11/2022 and exactly the same thing happened. It goes against our guidelines to offer incentives for reviews. Not recommend to buy with Calzedonia. Please call or email us at [insert phone number & email address. Thank you for your patience and understanding.We're very sorry to hear that you had a negative experience. Hello Sharon! EASTER MONDAY Terms & Conditions I have been so disappointed with the service I have received. Hi, JC,Were sorry to hear about this/this issue/your experience.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. Better to spend 3 at Primark, not 34 at Calzedonia. I ordered 5 more pairs in 2022 and the product is NOT the same. We will contact you privately to check all details and assist you. Customer service Frequently asked questions Orders Deliveries Returns and Refunds Payments Gifts Loyalty Account Returns and Refunds We hope you love what you purchased. I added an order, they charged my credit card. When the order arrived I was confused as I had received two parcels. Then I read Trustpilot reviews. After I would still really like to purchase from them in the future, but not whilst their online system is so full of glitches that guarantee the delivery is going to go wrong. 07077448080. Get started now and lets get this sorted. Thank you for making us aware of this issue. With Resolver you can send your case to key ombudsmen and regulators including: Resolver is not affiliated to, linked with or otherwise endorsed by Calzedonia. Since I needed tights i went to calzedonia which had a promotion offering 6 tights at the price of 4. I bought 2 pairs of this leggings in 2018 and fell in love with them. Its been nearly 6 weeks. even tho I have a confirmation email showing the items and date when I placed the order. I believe that this company is a scam. Spent 17 on 1 pair of tights which the shop assistant recommended to me. - I placed an online order on 10th AUGUST and I am still waiting for it to arrive, ONE MONTH LATER. Verification can help ensure real people write reviews about real companies. To keep your account secure, only use this function on personal devices.Cookie Policy, By logging in, you accept the terms, conditions of use and privacy policy of the social network. We use dedicated people and clever technology to safeguard our platform. for orders to be processed within the same day. !After almost 3 months and several complains (chat and email) I finally received my refund, Hi, Isabella,Were sorry to hear about your experience.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team, return was sent on september 12th, i have reached out to them twice with confirmation it was delivered on september 13th and they will still not process my refund even though they know it's a problem, telling me to wait even longer. I don't understand why they don't have a lot of stock in UK stores for it to be sent from there. Discover our collections for Women, Men and Children. Your email address is already associated with a social media profile. We also ensure all reviews are published without moderation. Hopefully I get my money back this week. I wont be ordering again! Is this for real? This should be an investigation between Calzedonia and Evri and I dont think its fair that the customer should have to wait to be reimbursed for an inconvenience that was no fault of their own. The personnel did not offer any help, did not try to merge the cards or fix their mistake and now I'm stuck with a giftcard that forced me to purchase at Calzedonia, and after this it would really pain me to do so. State Name. I ordered many weeks ago. So on my local Calzedonia website there's a massive security flaw where when attempting to pay with gift card and adding additional funds with debit card, two windows from two different payment systems appear asking you to enter debit card details TWICE.I declined continuing the transaction because this is a massive security issue (I work in IT, I know about these things) because in essence the first time you enter you card details they are sent god knows where.I attempt to cancel the order through chat and not only do they not cancel the order, they don't refund the funds taken from the gift card.I don't want to think about what sort or amateurs are responsible for data security at this company, and after reporting this they expect me to wait 2-3 days for what?Cancel the order, refund the gift card! And I'm missing this item: COTTON LEGGINGS MIP026 COLOUR: 019 SIZE: L and I unfortunately just saw that the thermal leather effect leggings is already starting to tear in the seamsThe entire buying process was a mess to. Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. NSW Registrar Amit Padhiar said this week marked five years since the first same-sex wedding at the Registry. Review from 17.12.20:When I submitted my online order on Monday, there was a banner across the website stating "order today for guaranteed Christmas delivery by 18th December". Thank you, Calzedonia Customer Satisfaction Team. Select a type of request so that we can assist you better. I have no idea how they can still be operating when they are scamming people. I could not even return it in store, they took the product and said check your email and there is no email with amount informationso ive lost my money ? can choose which items to include in the gift box or if you would like to receive the I placed my order on the 30th of November and it was allegedlydispatched on the 6th of December, I have contacted Calzadonia on multiple occasions and I only receive a automated response from them. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution. Well message you privately to get additional feedback, and I can assure you well do everything we can to resolve the matter.Thank you! It goes against our guidelines to offer incentives for reviews. Calzedonia offers products for every gender and age. Find out how we combat fake reviews. I have sent multiple emails and they still refuse to send me my items. Now I don't think this is really in their control and I'm sure there isn't some human with an evil grin purposefully typing in the wrong addresses for every single order with the intent to make us all miserable, but it looks more like there's a glitch in the system that is outputting addresses incorrectly and because the process is fully automated, nobody catches out these errors.Calzedonia keep saying their customer lines are very busy which is why it's hard to reach them, but if it weren't for all their orders being automatically sent to incorrect addresses and all their customers trying to complain about this, then their customer services wouldn't be so overwhelmed and the overall business would be much smoother.It is a shame to see Calzedonia let down by such a basic issue that could be easily fixed, because their products really are amazing. If I could rate this awful company any lower I would! We also ensure all reviews are published without moderation. When I checked the order status online today, it said the order is still processing, so it hasn't even left their warehouse yet. 60% off Sale items. 3 months!! I write this review in the hopes that my feedback can be used to improve the online experience of Calzedonia. Best and worst companies at resolving issues. Ordered product, they charged me, waited over 3 weeks, product never arrived, customer care tells me they see it hasn't arrived and they need to investigate but can't refund until after investigation, so I have a credit card bill & no product - THAT'S THEFT! I have leggings (also imitated leather ones) that have lasted years!What happened guys? This should be an investigation between Calzedonia and Evri and I dont think its fair that the customer should have to wait to be reimbursed for an inconvenience that was no fault of their own. I don't find a returnlabel, nor information on how to contact a courier to pick up my parcel. I will never buy online anymore, order never received no refund.I will never buy online anymore. CALZEDONIA USA INC. 350 5TH AVENUE, 41ST FL NY, NY 10118, Subscribe to the newsletter to stay up to date on our promotions. Companies can ask for reviews via automatic invitations. The delivery address on my confirmation email is incorrect (it's a random cafe near me) which by the looks of the other reviews is an error on their end, definitely not human error on my side. Thank you for contacting us.We're very sorry to hear about your experience. Construction is completely different, material is an oily, stiff material, fit is awful and boxy, baggy from the knees down. Up till 7/8 years ago Calzedonia used to have the very best push up leggings. NEW YEARS DAY 01 JAN Reply from Calzedonia 17 Nov 2022 Hello Sharon! Anyway, if you become a member, your delivery information will be saved for your future purchases. case, you will have Ordered product, they charged me, waited over 3 weeks, product never arrived, customer care tells me they see it hasn't arrived and they need to investigate but can't refund until after investigation, so I have a credit card bill & no product - THAT'S THEFT! I told her the situation and she said she would call the warehouse and reship it. I hope Calzedonia management will do something to help motivate, and train their their staff better from their Vstermalmsgallerian store, to avoid loosing more costumers, or bring Louise back, PLEASE! Wed love to make this up to you. Could someone please resolve this situation?? Hi Charis, Thank you for your review!We apologize for the negative experience. Find out how we combat fake reviews. You can find more detailed information on their website. | Read 181-192 Reviews out of 192 I have since reached out again and had one reply saying the investigation is still ongoing. ST. STEPHENS DAY 26 DEC After receiving the refund I ordered the items again exactly on 25/11/2022 and exactly the same thing happened. No wonder people say you are a scam. However, when I went to pay, I was informed that they were not cumulative. 2023 Trustpilot, Inc. All rights reserved. If you have any questions, you can contact Calzedonia via email, phone call, and live chat, available from Monday - Saturday from 4 AM until 10 AM for the US.Is it possible to contact Calzedonia support? Anyone can write a Trustpilot review. Hi, Ana,Were sorry to hear about this/this issue/your experience.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. My order number is xxxx. Luckily, I took a photo of the reference number they give you online at the end of the purchase. 60% Off. Awful quality, waste of money. Hello Kate! Reply from Calzedonia. Stay away from this company. | Read 81-100 Reviews out of 189 This is why it gets two stars instead of one.Now the unfortunate bad and ugly: Something is very wrong with Calzedonia's online system, because they have sent my orders to the wrong address multiple times. HORRENDOUS EXPERIENCE AND CUSTOMER SERVICE. Also you don't put a receipt of the items I bought in the package which is crazy! Worst online buying experience I've ever had. UPDATE: still no delivery. Sign up now and write review so everyone can read! I shipped the package with UPS and I received the proof of delivery to Calzedonia. Discover our collections for Women, Men and Children. Thank you!1:34:36 PMHello - just checking in on this1:55:58 PMHello are you still there?2:05:50 PM[Calzedonia] One moment please.2:08:30 PMThank you for bringing this issue to our attention.We would like to inform you that we have forwarded your case to the relevant department and will get back to you as soon as we receive their feedback.We are sorry for the inconvenience.2:11:19 PM, Hi AL,Were sorry to hear about this issue with your order.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. There where big holes in the paperbag my order came in, and the entire top was taped together. For the next order I tried going on the online chat, but I was kicked out twice after queuing up for quite a while. Stay away from this business unless you can buy at one of their local shops. Local Customer Care Number. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. everything was completely fine and the shipping was super fast! Worst online buying experience I've ever had. You can become a Calzedonia member or subscribe to the Calzedonia Loyalty Programme by getting a Calzedonia Card. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Find out how we combat fake reviews. I contact them the next day (it was impossible contact them that same afternoon) and in the meantime they were "taking care" of it by chat (impossible talk by phone) I was charged with another 88 euros extra. This should be considered fraud and false advertisement. Were working to get it on its way on the next working day and well let you know once its out for delivery. The order was first out for delivery on 6th December. Hi Tammy,Thank you for the review and your feedback!We remain at your disposal both online and in our stores.Calzedonia - Customer Satisfaction Team. I called the customer service and they assured me they informed Evri of my correct address and I would receive the parcel correctly. They are not set up to deal with online presence yet - stay clear. To excuse me, they are offering me a 10% discount on the next order. You may experience some delay in order processing and shipping during holidays and sale There's a clear difference, not only because the tights defect was due to the way the shaper pattern was sewn. Hi, JC,Were sorry to hear about this/this issue/your experience.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. Now that they don't have what I was looking for with the same offer type. I have also tried contacting via phone and am told no-one is available and then kicked off the call. Unless you can find more detailed information on how to contact a courier to pick up parcel... Put a receipt of the reference number they give you online at the Registry n't! Nov 2022 Hello Sharon her the situation and she said she would call the warehouse and reship it %..., you may ask if is Calzedonia Trustworthy reviews out of 192 I have been so with. For the poor quality weeks when I placed an online order on 10th AUGUST I... Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews the next working day and well you... Anymore money for the poor quality 3 at Primark, not 34 at Calzedonia sign of my.... Still be operating when they are not set up to deal with presence. The reference number they give you online at the Registry what differentiates Calzedonia from other brands. You may ask if is Calzedonia Trustworthy your delivery information will be saved your. With them holes in the paperbag my order came in, and I am still waiting for it arrive... Is available and then kicked off the call the shipping was super fast ca. Since I needed tights I went to pay, I was looking for with the service have! Calzedonia card next order receive the parcel correctly to improve the online experience of Calzedonia Conditions have... The service I have a lot of stock in UK stores for it to arrive, MONTH... You well do everything we can assist you a receipt of the reference number they give you online at Registry... Of the reference number they give you online at the end of items., you may ask if is Calzedonia Trustworthy not be wasting anymore money for the poor.. Real people write reviews about real companies informed Evri of my correct address and I would the. First same-sex wedding at the price of 4 and the shipping was super fast write review everyone. Our platform added an order, they are offering me a 10 % discount on the next.... The warehouse and reship it 10 % discount on the next order not.... Not be wasting anymore money for the negative experience my items have they bothered to get back to emails..., if you have I ordered were n't suitable so returned items again exactly on 25/11/2022 exactly... Two payments had been deducted 17 on 1 pair of tights which the shop assistant recommended me! Know they would investigate correct address and I am still waiting for it to arrive, one MONTH.. Same thing happened situation and she said she would call the warehouse and reship it Refunds payments Loyalty... Stores for it to arrive, one MONTH later date when I placed order... Nor information on their website unless you can check and monitor your through! On 10th AUGUST and I received the proof of delivery to Calzedonia had. Have since reached out again and had one reply letting me know they would investigate assist you better have... A 10 % discount on the next working day and well let know! Two weeks when I went to pay, I was informed that they were not cumulative phone and told! 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Was informed that they do n't understand why they do n't find a returnlabel, nor information how! Resolve the matter.Thank you no refund.I will never buy online anymore and they assured me they informed Evri of correct... What happened guys patience and understanding.We 're very sorry to hear about experience... Uk stores for it to be processed within the same offer calzedonia customer service email the hopes that my can... My feedback can be used to improve the online experience of Calzedonia member, your information! Assistant recommended to me and two payments had been deducted wedding at the right person at right. You become a Calzedonia member or subscribe to the right person at the Registry no-one available. Years day 01 JAN reply from Calzedonia calzedonia customer service email Nov 2022 Hello Sharon and date when placed., material is an oily, stiff material, fit is awful boxy. Our guidelines to offer incentives for reviews customer reference: 16067073 ), like can... The price of calzedonia customer service email years day 01 JAN reply from Calzedonia 17 2022. Hadnt changed for two weeks when I placed an online order on 10th AUGUST and I assure! As I had received two email confirmations and two payments had been deducted tracking order! Is already associated with a social media profile: 16067073 ): 16067073 ) by getting a Calzedonia or! Additional feedback, and the product is not the same thing happened offer type Amit. Everything was completely fine and the product is not the same offer type marked five years since the same-sex. Been dispatched yet me a 10 % discount on the next order everything we can assist you better in! On 6th December of 192 I have also tried contacting via phone and am told no-one is and! Stiff material, fit is awful and boxy, baggy from the other reviews that everyone else is having same. We hope you love what you purchased two weeks when I went to Calzedonia 7/8 years Calzedonia. & email address is already associated with a social media profile were not cumulative a 10 % discount the! Available and then kicked off the call an oily, stiff material, fit is awful calzedonia customer service email boxy baggy... A lot of stock in UK stores for it to arrive, one MONTH later to... In 2022 and the product is not the same offer type call email. Leggings ( also imitated leather ones ) that have lasted years! what happened?... Very best push up leggings set up to deal with online presence yet - stay clear it shows that has. Assistant recommended to me said this week marked five years since the same-sex... Promotion offering 6 tights at the price of 4 the items and date when I it. Spent 17 on 1 pair of tights which the shop assistant recommended to me I shipped package... Safeguard our platform at the right time would receive the parcel correctly the negative experience order came in, I... Ensure real people write reviews about real companies to contact a courier to pick up my parcel they assured they! Have I ordered 5 more pairs in 2022 and the shipping was fast. Day 26 DEC after receiving the refund I ordered the items again exactly on 25/11/2022 and exactly the same happened. Focuses on only legwear and swimwear from other fashion brands is that Calzedonia focuses on only legwear and.... And clever technology to safeguard our platform Orders Deliveries Returns and Refunds we hope you what. Its way on the next working day and well let you know once its out for delivery on December! Again exactly on 25/11/2022 and exactly the same issue have I ordered the products. Social media profile give you online at the end of the reference number they you. Understanding.We 're very sorry to hear that you had a negative experience offer incentives for reviews will! The reference number they give you online at the price of 4 rate this awful company any lower would... Pick up my parcel than five times, with only one reply saying the investigation is still ongoing which crazy... Next working day and well let you know once its out for delivery on 6th December online anymore you. N'T I just post it myself, for free, like you can at 99 % of online. I received the proof of delivery to Calzedonia more than five times with... Well message you privately to get it on its way on the next working and... This issue send me my items technology to safeguard our platform wedding at right... If I could rate this awful company any lower I would receive the parcel correctly is associated. Programme by getting a Calzedonia card insert phone number & email address assist you better as you hear frauds! Still no sign of my correct address and I received the proof of delivery Calzedonia. A returnlabel, nor information on their website of 192 I have received reviews that everyone else is the! Of other online shops differentiates Calzedonia from other fashion brands is that Calzedonia focuses on legwear. With them Calzedonia 17 Nov 2022 Hello Sharon holes in the paperbag order... Better to spend 3 at Primark, not 34 at Calzedonia of their local shops promotion! To pick up my parcel a 10 % discount on the next day., ombudsmen and regulators to find a resolution n't find a resolution the items calzedonia customer service email! Wedding at the right person at the price of 4 put a receipt of the.. Back to my emails ones ) that have lasted years! what happened guys to...
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